Hushwing-store.com sticks to the tenet of "quality first, customer foremost". We have a QA team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary.

Cancellation Policy

Please note: 

All order cancellations incur handling fees, regardless of shipment status.This is due to additional labor for warehouse coordination, order processing, and—for shipped items—logistics management.

It is the first place for us to provide quality product for every customer even at a cost-effective price. In this case, it always takes a longer time and a higher cost for us to prepare and check the product for multi stages. We appreciate your patience and trust in our process.

If you would like to change the order before the shipment, instead of a cancellation, there will no handling fees incurred. We'll help you update the item at no extra cost, though any price difference between the items will be your responsibility.

For more details, please check the following description carefully:

Cancellation Before Shipment

•  Within48 hoursof placing order:10% handling fee(Order Total Price ×10%)
• 48 hoursafter placing order:20% handling fee(Order Total Price×20%)

Please note:Once an order has shipped, cancellation is no longer possible.

Cancellation After Shipment Begins

•   48 hours after placing order and starts shipping:

*We will attempt to intercept the shipment.

If interception is successfully:

50% handling fee (Order Total Price ×50%) + Non-refundable shipping costs

If interception fails:

60% handling fee (Order Total Price ×60%) + Non-refundable shipping costs

Failed Delivery Caused By Customer Actions

If delivery fails because of an invalid contact information provided by customer, OR  customer refusal to accept delivery, then handling fees will be: 60% handling fee (Order Total Price × 60%) + Non-refundable shipping costs

Return Policy

We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged and in original package.